About Us

“If you are looking for a trustworthy IT Partner for your Medical Office that “Gets it”, look no further than the team at iTrust IT”

Before iTrust IT started managing our IT systems, we were having our main EHR Server crash every few days resulting in frustration at all staff levels. We brought in iTrust IT and have never regretted that decision. They have removed IT worries which allow our staff and providers to do what they do best - caring for patients.

What the iTrust team does for us goes way beyond the typical “computer stuff”.  They have been instrumental in holding our hand through the IT challenge of migrating from one EHR to another—acting on our behalf with both the previous vendor and the new vendor to eliminate poor communication, “gotchas”, misunderstandings of product capabilities, and resultant downtime. With a click of a button, a trouble ticket is created and within minutes we have competent responses from the iTrust IT staff chatting online or remoting into the computer to isolate and solve the problem.  No problem has been too small or too big to handle to date. The trouble ticket system has been a life saver for all staff.

They were ready and willing to assist us with a major project—moving our office and everything involved in running a medical practice to our new location. They advised us on many facets of the move—even reviewing blueprints and working with vendors to make sure that we had a sound plan. On the scheduled day—we opened a new office ON SCHEDULE!

One of the intangible things that separates them from previous vendors is that they care about OUR business. They attended a recent conference for our EHR vendor and assisted the primary provider and office staff with the myriad of vendor choices for everything from faxing to getting paid sooner. It’s great to have an “advocate” when discussing your office needs with the vendor sales people and avoid purchasing something that you do not need or not choosing the correct vendor for a key need.  Even the IT-related complicated staffing issues and the typical staff churn issues are handled professionally, securely, and responsively. When you are looking for a trustworthy IT company to help you brave the ever-changing medical security and compliance landscape—look no further than iTrust IT!